Refund policy

At VitalAlign, we want you to be satisfied with your purchase. If something isn’t right with your order, please contact us and we’ll do our best to help.

Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, the item must:

Be in good condition

Not show significant signs of use

Be returned with original packaging if possible

To start a return request, please contact our support team at:

vitalalign1@gmail.com

Please include your order number and a brief description of the issue.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery and include photos or videos of the issue.

Once reviewed, we will offer either:

a replacement, or

a refund

Refunds

Once your return request is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear depending on your payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

Order Cancellations

Orders may be canceled within 12 hours of purchase.
After this period, the order may already be processed or shipped and cannot be canceled.

Contact

If you have any questions about your order, please contact us at: